Frequently Asked Questions General Questions Are your products guaranteed? Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit you.
What is your privacy policy?
What is the best way to contact you? The best way is through email. An easy to use form is on our Contact Us page.
Shipping Questions Do you ship internationally? In order to keep shipping rates affordable for our customers, we ship exclusivelly to the 48 continental United States.
How much does shipping cost? How long does shipping take? Please see our Shipping Page for answers to these questions. Can you ship to a PO box?
Are shipments insured? Yes, insurance is included in the shipping fees.
Returns
What is the return policy for damaged or defective items? If an item reaches you in less than satisfactory condition, please Contact Us immediately and we will determine whether a credit or replacement is in order. Please do not attempt to return a product with out first contacting us. We will provide you instructions on returning and/or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You will then receive information about where to send the merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the left side of the website.
What is the return policy for unbroken or non-defective items? Returns for non-defective, non-broken items must be made within 30 days. Please Contact Us before returning products. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns. Returns cannot be accepted after 30 days. Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Placing an Order
Do I have to pay sales tax? Orders shipped to Wyoming are subject to 6.25% sales tax. Orders shipped to California are subject to 7.25% sales tax.
What forms of payment do you accept? We accept MasterCard, Visa, American Express, Discover, Paypal. Do I get a receipt? You can print your order confirmation page at checkout and you will reveive a order confirmation email. Is it safe to use my credit card on your website? Absolutely. Our site is completely secure.
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